top of page
Cute Baby Boy

Terms And Conditions

This contract is between Ultraworld Scanning Services Ltd, a limited company that operates as Ultraworld Scanning Services , the ultrasound clinic that you attended and ‘you’, the customer, shall be governed by the following terms and conditions of sale (“Conditions”), none of which affect your statutory rights:

  • Facebook
  • Twitter
  • Instagram

Services Provided

  1. We provide abdominal, musculoskeletal, small parts, gynaecological, and obstetrics diagnostic ultrasound scans. We do not offer screening services. All of our scans are completed by trained and registered medical professionals specialising in Medical ultrasound. They may be radiographers, midwives or doctors (in these Conditions referred to as sonographer(s)). With your consent, we will carry out an abdominal, small parts, musculoskeletal, gynaecological or obstetrics diagnostic ultrasound scan.

  2. For all obstetrics ultrasound scans, the main purpose of the scan is for checking your baby's health, well-being or for reassurance. Our obstetrics scans do not replace your normal NHS midwife appointments or scans. . If any obstetric fetal abnormalities are detected, you will be referred back to the NHS for further management as soon as possible. The detection rate of fetal abnormalities may vary depending on your gestation at the time of your scan. The NHS provides similar and additional antenatal services free of charge. Ultraworld Scanning Services Ltd cannot be held responsible for any fetal abnormalities that may be detected later on during the pregnancy or after birth.

  3. In addition, your scan will check the size of your baby, check for multiple fetuses, detect some anomalies, show the position of the fetus and the placenta. If your sonographer believes that there is any area of your baby’s development that needs to be brought to your attention they will discuss their findings openly with you and with your consent, refer you to your NHS care provider for further management. We will, with your permission, send a copy of the Report to your NHS care provider. It is your responsibility to ensure that you then consult with your NHS care provider.

  4. We strongly recommend that you access all antenatal services made available to you by the NHS. You also understand that one ultrasound scan is not suitable to be considered as the sole diagnostic assessment of your pregnancy and is not exhaustive to all genetic scenarios and as clearly stated within the NICE , SOR and BMUS guidelines that we follow, not all abnormalities are screened for or detectable using ultrasound. A copy of these guidelines is available to you if requested.

  5. You understand that for abdominal, small parts and musculoskeletal ultrasound scans performed, the ultrasound report generated is a diagnostic report that needs to be handed to your referring physician or Doctor to plan further patient care and management. We cannot discuss the course of action or management following the diagnostic scan performed however, we may state any recommendations in our reports for your referring physicians / doctor’s consideration.

Medical History

You understand and accept that we do not have access to your full medical history and therefore cannot provide medical advice relating to any diagnosis or advise you on any diagnostic results not completed by us.

Method / technique of examination

  1. We aim to complete your scan externally for abdominal, small parts and musculoskeletal ultrasound scans, but if you have ordered a first Trimester scan (6 weeks to 15 weeks), we may need to undertake an internal (Transvaginal) scan. Your sonographer will discuss this with you beforehand. We will ensure dignity and we provide a trained female chaperone in all of our scans. You can decline an internal scan however if you do, you accept that we may not be able to provide you with conclusive information.

  2. Photography & recording: We do not allow any personal photography to be carried out in our clinics.

  3. Age. You must be 18 years old or over. We cannot scan anyone under the age of 18. You will be required to show a photographic identification in form of either a valid UK Driving licence or a passport prior to your scan.

  4. You will be required to show a photographic identification in form of either a valid UK Driving licence or a passport prior to your scan.

  5. Right to make changes. If you wish to make a change to the services or products you have ordered, please contact us

  6. Prices. Our prices will be set out in our price list. We accept payment cash, debit or credit cards but not American Express. Full payment will have to be made prior to your scan.

  7. We reserve the right to modify or improve our service without prior notice.

  8. Information we require in order to provide the services. We will need certain information from you in order to provide the services (for example, full name, proof of identity , home address , previous medical history, , clinical indications , hospital notes and pregnancy history). If you do not provide us with this information or provide incorrect or incomplete information we may either end the contract. We will not be responsible for any delays in supplying the services if you do not provide the information

  9. Cancellation of the services by you. You can always end the contract for the supply of services before you have received the services after giving us a 24 hour notice. If the product is faulty you may be entitled to a refund.

  10. Cancellation of the services by us. We may suspend or cancel the services if you do not pay us when you are supposed to or provide us with the information needed to carry out the services. We will refund you any money you have paid in advance if we have not provided the services but may deduct reasonable costs we incur as a result.

  11. What you will receive following the scan. You will receive a scan report or a fetal well-being Ultrasound report, a CD, DVD and printed images depending on which scan you have purchased.

  12. Ownership of the product. We retain copyright of any images that we take. Ownership of the Report shall belong to you once we receive payment in full for the services

  13. What we cannot guarantee. We undertake to provide you with the best images possible but you understand that your baby’s position during the scan is outside our control. We will use reasonable efforts to ensure that your appointment will run on time. In relation to gender scans, we cannot guarantee 100% accuracy of the gender identification, however we offer 99.9% accuracy as we have highly experienced sonographers. We accept no liability for any incorrect indication of your baby’s gender.

  14. Our Liability to You. We shall not be responsible or liable for any injury, loss or damage to personal belongings whilst you are in our premises. We are only liable for our failure to comply with these Conditions and accept responsibility for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or not caused by us breaking the contract. We are not liable for any business losses as we only provide the services for domestic and private use. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

  15. Delays outside our control. If we have to delay or amend the date or time of your appointment due to an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. As examples, this may be as a result of any technical issues, changes in law or regulatory requirements. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

  16. How we use your data. We will use the personal information you provide to us to supply the services to you, process payment for the services and for the purpose of identification within this organisation and it will not be disclosed to any external sources without your express written consent. We will only give your personal information to third parties where we are required to do so by law.

  17. Enforceability. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately

  18. Covid – 19: In line with the latest government guidance to stop and prevent the spread of Covic-19 virus, all persons entering Ultraworld scanning services clinic will be advised to wear a face covering or face mask for the duration of their visit to the clinic unless they are exempted.

Your Legal rights

Below is a summary of your key legal rights with certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

Your rights under the Consumer Rights Act

You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
If your product is goods (i.e. a picture), the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.

How to contact us

If you have any questions or complaints about the services, please contact us on the day of your appointment or later date. We will do our best to resolve or rectify any issues you have


Ultraworld Scanning Services

bottom of page